Shipping policy

Shipping Policy

Thank you for shopping with us.

Order Processing

Orders are processed within 1–5 business days after payment confirmation. Some products may require additional processing time depending on supplier availability.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Times

As we operate using a dropshipping model, products are shipped directly from our suppliers or their warehouses. Therefore, delivery times may vary depending on the product and destination.

Estimated delivery times range from 7–21 business days. Delivery times may be longer or shorter depending on the shipping carrier, customs procedures, and other factors beyond our control.

Shipping Costs

Shipping fees, if applicable, will be calculated and displayed at checkout unless free shipping promotions are offered.

Order Tracking

When available, tracking information will be provided via email or other contact methods so customers can monitor their shipment status.

Shipping Delays

Unexpected delays may occur due to weather conditions, customs inspections, carrier issues, or other circumstances beyond our control. We will do our best to keep customers informed and assist with tracking their orders.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Customs, Duties, and Taxes

Some international shipments may be subject to customs duties, taxes, or import fees imposed by local authorities. Customers are responsible for any additional charges unless otherwise stated.

Lost or Damaged Shipments

If your order arrives damaged or has not been received within the expected delivery timeframe, please contact us at bmtrading@outlook.sa, and we will investigate the issue and work toward a suitable resolution.